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  • Product Exchange for Store Credit

Product Exchange for Store Credit

$ 7.00

Complete this form and we will send you a PREPAID shipping label from your original order
Please choose 1 option
I understand I will be issued store credit that must be used at any of Duchess & Fox's release dates and must be used within SIX months of receipt. Shoes purchased with exchange credit are FINAL SALE.
If my shoes are not received in NEW condition, I understand they will be sent back to me at the address listed on my original order.
I understand my product must be returned in it's original packaging or similar BOX so that shoes do not become smashed.
I understand I am forfeiting any shop credit, coupon code, or discount used for this purchase, and will be receiving shop credit for the amount I spent in USD.
Once your exchange has been approved, we will send you a prepaid shipping label to the EMAIL address on Your ORIG order. Shoes must be returned within three days of receiving the label. Please package them in their original packaging, add the prepaid label, and leave at your local USPS, or in your mailbox for delivery. We are NOT responsible for lost mail.
Quantity

In order to exchange your Duchess and Fox product, you must complete this exchange form in its entirety. THE $7 is not additional profit. IT IS ONLY TO COVER THE COST OF A RETURN SHIPPING LABEL, and a shipping label back to you. 

EXCHANGE POLICY:

- We will gladly EXCHANGE shoes for a different size if shoes are returned in an unworn condition and in their original packaging within TEN (10) calendar days of shipping confirmation.

- Once your shoes are received in the mail and physically inspected, we will issue a STORE CREDIT. At that time you can place your order based on product availability at our next release. All purchases made with store credit exchange are FINAL SALE. Store credit must be used within six months of receipt and are set to automatically expire.

D&F DOES NOT allow exchange on shoes that were received via a giveaway, contest, or complimentary by the company. If you paid with shop credit, please know that you will be forfeiting your shop credit or coupon code and will be issued shop credit for the amount actually paid.

- Shoes must be mailed within three days of making arrangements, in their ORIGINAL packaging. You are responsible for return shipping.

Return Address:

Duchess & Fox
211 Brooks Street PMB 1983
Oceanside, CA 92051

Thank you for shopping handmade with Duchess and Fox.

Michelle Torres
Owner | Duchess & Fox, Inc.
Duchessandfox.com
IG: @duchessandfox
FB: Duchess and Fox Friends

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