Product Exchange for Store Credit
Effective immediately: We will only exchange shoes for the same style and color, in a new size if shoes do not fit.
In order to exchange your Duchess and Fox product, you must complete this exchange form in its entirety. The cost is $12. IT IS ONLY TO COVER THE COST OF A RETURN SHIPPING LABEL plus a small processing fee. (Price increase is due to rising costs of shipping.)
Shoes that DO NOT qualify for exchange include:
- Sale/Discontinued items
- products received after 10 calendar days
- products that have been modified/special request (ie, shorter/longer straps)
- We will gladly EXCHANGE shoes for a different size if shoes are returned in an unworn condition and in their original packaging within TEN (10) calendar days of shipping confirmation.
- Once your shoes are received in the mail and physically inspected, we will place the order for you with the same address we sent the return shipping label to. Please keep an eye out for your email order confirmation. All purchases made with store credit exchange are FINAL SALE.
D&F DOES NOT allow exchange on shoes that were received via a giveaway, contest, or complimentary by the company. If you paid with shop credit, please know that you will be forfeiting your shop credit or coupon code and will be issued shop credit for the amount actually paid.
- Shoes must be mailed within three days of making arrangements, in their ORIGINAL packaging. You are responsible for returning your package timely.
Duchess & Fox
PO Box 1983
Oceanside, CA 92051
Thank you for shopping handmade with Duchess and Fox.
Owner | Duchess & Fox, Inc.
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