Product Exchange for Store Credit
In order to exchange your Duchess and Fox product, you must complete this exchange form in its entirety. THE $10 is not additional profit. IT IS ONLY TO COVER THE COST OF A RETURN SHIPPING LABEL, and a shipping label back to you.
Shoes that DO NOT qualify for exchange include:
- Sale/Discontinued items
- products received after 10 calendar days
- products that have been modified/special request (ie, shorter/longer straps)
- We will gladly EXCHANGE shoes for a different size if shoes are returned in an unworn condition and in their original packaging within TEN (10) calendar days of shipping confirmation.
- Once your shoes are received in the mail and physically inspected, we will issue a STORE CREDIT. At that time you can place your order based on product availability at our next release. All purchases made with store credit exchange are FINAL SALE. Store credit must be used within six months of receipt and are set to automatically expire.
D&F DOES NOT allow exchange on shoes that were received via a giveaway, contest, or complimentary by the company. If you paid with shop credit, please know that you will be forfeiting your shop credit or coupon code and will be issued shop credit for the amount actually paid.
- Shoes must be mailed within three days of making arrangements, in their ORIGINAL packaging. You are responsible for return shipping.
Duchess & Fox
211 Brooks Street PMB 1983
Oceanside, CA 92051
Thank you for shopping handmade with Duchess and Fox.
Owner | Duchess & Fox, Inc.
FB: Duchess and Fox Friends