Exchange Policy FAQ

WE DO NOT ACCEPT RETURNS FOR REFUND.  We are happy to exchange your items, if needed, if you notify us within 10 days of receipt.

Frequently asked questions about exchanges.

How do I exchange?

• Email hello@duchessandfox.com
• Provide your order number and the items you wish to return for store credit
• We will reply with approval and instructions for returning your items

What items are exchangeable? 

• Exchange must be initiated within 10 days from the date of delivery
• In unused and resellable condition
• In the original packaging

What items are non-exchangeable? 

 The following items cannot be returned for exchange:

• Gift cards
• Discounted items of more than 15%

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

What are the refund options?

The following refund options are supported:

• Refund to store credit 

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

We do not refund to original payment method.  Non-sale items are exchangeable for store credit only.

My question is not addressed...

If you have any queries regarding your exchange, reach out to us. Email: hello@duchessandfox.com