Returns & Exchanges
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Email firstname.lastname@example.org
- Provide your order number and the items you wish to return
- We will reply with approval and instructions for returning your items
What items are returnable?
- Return/Exchange must be initiated within 10 days from the date of delivery
- In unused and resellable condition
- In the original packaging
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items of more than 15%
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us. Email: email@example.com